Shipping policy

Neulyte™ ships from Australia to customers in Australia, the United States, and other selected international destinations.


Shipping timeframes are estimates and may vary due to carrier delays, public holidays, peak periods, and customs processing.


 

1. Processing Times

 


Orders are processed Monday–Friday.


Most orders are dispatched within 1–2 business days.


During high-volume periods such as sales, product launches, and holidays, dispatch may take an additional 1–3 business days.


 

2. Australia Shipping

 


Standard Shipping: 3–7 business days

Express Shipping: 1–3 business days


Available shipping options and rates are displayed at checkout.


 

3. United States Shipping

 


Yes, Neulyte ships to the United States.


Orders are dispatched directly from Australia and delivered using international postal and carrier networks.


Estimated US delivery: 6–12 business days after dispatch.


Shipping rates are calculated and displayed at checkout.


Please allow additional time for customs processing or carrier delays where applicable.


 

4. Other International Shipping

 


Neulyte also ships to selected international destinations, including:

 

  • New Zealand

  • United Kingdom

  • Selected European countries

 


Estimated delivery times vary by destination:


New Zealand: 5–12 business days

UK & Europe: 7–18 business days


Available international shipping options and rates are displayed at checkout.


 

5. Customs, Duties & Import Taxes

 


International orders may be subject to customs duties, taxes, VAT, or other import charges imposed by the destination country.


Where applicable, these charges are the responsibility of the customer unless otherwise stated at checkout.


If a parcel is refused because applicable import charges have not been paid, any costs associated with returning or disposing of the parcel may be deducted from any refund where permitted.


 

6. Order Tracking

 


Once your order has been dispatched, you will receive tracking information by email.


Tracking updates are provided by the carrier and may take 24–48 hours to appear after dispatch.


 

7. Incorrect Addresses & Delivery Issues

 


Please check that your shipping address is complete and correct before placing your order.


Neulyte cannot guarantee delivery of orders where an incorrect or incomplete address has been provided.


If you notice an error before your order has been dispatched, contact us as soon as possible and we will attempt to update the address.


 

8. Lost or Missing Parcels

 


If tracking shows your parcel as delivered but you cannot locate it, please contact the carrier first and check around the delivery location or with other members of your household.


You can also contact us at info@neulyte.com and we will assist where possible.


 

9. Damaged Parcels

 


If your order arrives damaged, please contact info@neulyte.com within 48 hours of delivery and include photos showing the damage.


We will assess the issue and arrange an appropriate resolution.


 

10. Contact Us

 


For shipping enquiries, contact:


info@neulyte.com