Shipping policy

Neulyte™ Shipping Policy

We ship orders from Australia to domestic and international customers.

Shipping timeframes below are estimates only and may vary based on carrier performance, public holidays, and destination customs processing.

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1. Processing Times

Orders are processed Monday–Friday.

Most orders are dispatched within 1–2 business days.

During high-volume periods (sales, launches, holidays), dispatch may take an additional 1–3 business days.

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2. Domestic Shipping (Australia)

Standard shipping: 3–7 business days

Express shipping: 1–3 business days

Shipping rates are shown at checkout and depend on your location and chosen service.

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3. International Shipping

We currently ship to selected international regions, including:

Delivery times vary by destination and local postal service:

International shipping rates are shown at checkout.

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4. Customs, Duties & Import Taxes (International Orders)

International customers are responsible for any customs duties, VAT, taxes, or import fees that may apply in their country.

We do not cover these charges.

If a parcel is refused due to unpaid import fees, the cost of return shipping or disposal may be deducted from the refund (if applicable).

Opened or used consumable goods cannot be refunded under any circumstance.

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5. Order Tracking

Once your order ships, you will receive a tracking link via email.

Tracking updates are controlled by the carrier and may take up to 24–48 hours to appear.

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6. Incorrect Address or Delivery Issues

Please ensure your shipping address is correct at checkout.

We are not responsible for:

If your order has not shipped yet, contact us immediately and we will attempt to update the address.

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7. Lost or Stolen Parcels

We are not responsible for parcels marked as “delivered” by the carrier.

If your order shows as delivered but is missing, please contact the carrier directly first.

You may also contact us at support@neulyte.com, and we will assist where possible.

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8. Damaged Parcels

If your order arrives damaged, email support@neulyte.com within 48 hours of delivery with photos of the damage.

We will assess the issue and arrange a replacement or resolution.

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9. Contact Us

For all shipping enquiries, contact:

info@neulyte.com