Refund policy

Neulyte™ Return & Refund Policy (AU + EU + UK Compliant)

Because Neulyte™ is a consumable food product, we are unable to accept returns or provide refunds for any opened, used, or unsealed pouches except where required by law.

This policy complies with:

These laws all allow exemptions for sealed consumable goods that cannot be returned once opened for health or hygiene reasons.

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1. Change of Mind (AU / EU / UK)

Australia (ACL)

Change-of-mind returns are not required under Australian law for food products. However, we may accept a return if:

Customer is responsible for return shipping.

EU & UK (CRD / CRA)

EU and UK customers normally have a 14-day withdrawal right, but this does not apply to sealed goods not suitable for return once opened for health or hygiene reasons. Neulyte falls under this exemption.

We can accept a return only if:

Customer is responsible for return shipping. Refunds are issued once returned items are received and inspected.

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2. Damaged, Faulty, or Incorrect Items

If your order arrives damaged, faulty, incorrect, or incomplete, contact us within 48 hours of delivery at support@neulyte.com with your order number and photos.

Once assessed, we will provide either a replacement or a refund.

If a return is required, we cover the return shipping cost.

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3. Items Not Eligible for Return

We cannot accept returns for:

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4. Order Changes & Cancellations

Orders cannot be modified or cancelled once they have been processed or shipped.

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5. Lost or Stolen Parcels

We are not responsible for parcels marked as delivered by the carrier.

For delivery issues, please contact the courier directly.

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6. Contact Us

For all return or refund enquiries:

info@neulyte.com